ISO 9001:2000 Standard Certification on the Horizon

At the onset of any major project, the first question is usually, “Where do we begin?” The Localingua team aptly replies, “That’s simple. At the beginning.”

By providing multilingual services (translation, interpretation, localization, etc) and recreating products for international audiences, language service providers (LSP) are liaisons between international businesses and it is important for them to stay current in such a fast-paced industry. Offering high quality services is one of many means to an end – customer satisfaction.

Localingua knows that the progressive nature of the translation and localization industry is a direct reflection of the natural evolution of international business, and globalization in general. We also know that customer satisfaction does not begin with the product. It starts with quality LSP managerial practices, from the inception of a project to post mortem evaluations. As part of the many stages of quality assurance (QA) and production, we know the importance of implementing the best processes and practices to ensure predictable results for future projects.

Our team recognizes that the best results are reproducible results. As early as 2010, Localingua will be joining the ranks of companies who can attribute the continual success of their managerial procedures to the International Standards Organization's methods of maintaining consistency and system standards. ISO's operating principle is artfully lain out in four steps: Plan, Do, Check, Act (http://www.iso.org/iso/iso_catalogue/management_standards/understand_the_basics.htm). Until this point, we have employed varied strategies to complete each of these steps and to improve our processes and products.

Though our procedures have proven successful, we are striving for peak efficiency and continuous improvement. Our client-centered approach can continue to be the basis of all our projects because ISO standards allow for the freedom to set goal-specific objectives and cater to clients' individual needs within the parameters of established management system standards. ISO establishes the “what” (if you will), and Localingua will continue to decide on the “how.” ISO 9001:2000 standard certification will guide, not dictate our company's practices.

posted Friday, April 24, 2009